jany9 Privacy Policy

About This Privacy Policy

jany9 operates the jany9.bet platform as Bangladesh's trusted destination for cricket betting, live casino, slots, and crash games. As part of operating this service, we process certain personal data about registered players and visitors. This Privacy Policy sets out in plain terms how that data is handled, consistent with our commitment to transparency and player trust. We do not sell personal data to third parties, and we apply appropriate technical and organisational measures to keep your information secure.

Your Privacy at a Glance

Six key principles that underpin how jany9 handles your personal information.

1. Information We Collect

jany9 collects personal data in three broad categories: information you provide directly, information collected automatically during platform use, and information obtained from third parties for verification purposes.

Information You Provide Directly

• Registration data: your name, date of birth, registered mobile number, and any other information submitted when creating your jany9 account.
• KYC documentation: government-issued identity documents (such as National ID or passport) submitted during the identity verification process.
• Financial data: payment method details (such as your bKash or Nagad mobile number) used for deposits and withdrawals. Full payment credentials are not stored by jany9.
• Support communications: messages, queries, or complaints submitted to the jany9 support team, including any attachments.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type, and unique device identifiers collected when you access jany9.bet.
• Usage data: pages visited, time spent on the platform, games played, bet amounts, and navigation paths through the site.
• Cookie data: information stored in cookies and similar tracking technologies placed on your device when you use the platform. See Section 5 for full details.

Information from Third Parties

• Identity verification services: results from third-party KYC providers used to verify the identity and age of players before processing withdrawals.
• Payment processors: transaction status and reference data from mobile financial service providers such as bKash, Nagad, and Rocket.
• Fraud prevention partners: information shared with anti-fraud systems to identify suspicious account activity and protect the integrity of the platform.

2. How We Use Your Information

jany9 uses personal data only for specific, legitimate purposes directly related to operating the platform and providing services to registered players. The primary purposes are:

• Account management: creating and administering your jany9 account, processing login authentication, and maintaining account security.
• Transaction processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records.
• Identity and age verification: conducting KYC checks to confirm that all registered players meet the 21+ age requirement and have provided accurate registration information.
• Customer support: responding to your enquiries, resolving disputes, processing complaints, and providing assistance related to your account or gameplay.
• Responsible gaming compliance: monitoring gameplay patterns to identify indicators of problem gambling, applying self-exclusion requests, and administering deposit limits set by players.
• Platform improvement: analysing aggregated, anonymised usage data to understand how players use jany9, identify technical issues, and improve the overall platform experience.

3. Legal Basis for Processing

jany9 processes personal data only where there is a valid legal basis to do so. The bases on which jany9 relies are:

• Contractual necessity: processing required to perform the contract between you and jany9 — principally account administration, payment processing, and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and data retention rules.
• Legitimate interests: processing carried out to protect the security of the platform, prevent fraud, and detect prohibited conduct — where those interests are not overridden by your own rights and interests.
• Consent: where jany9 relies on your consent to send promotional communications or to place non-essential cookies on your device, you may withdraw consent at any time by contacting support or adjusting your browser settings.

4. Sharing Your Information

jany9 does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Service providers: third-party vendors who process data on jany9's behalf under strict data processing agreements. This includes KYC verification partners, payment processors (bKash, Nagad, Rocket), and platform infrastructure providers. These parties are contractually prohibited from using data for their own purposes.
• Game providers: aggregated, non-personally identifiable gameplay data may be shared with licensed game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) for the purpose of game performance monitoring and RNG certification.
• Legal and regulatory authorities: where jany9 is required by law, court order, or regulatory authority to disclose personal data. jany9 will, where legally permitted, notify affected players of such disclosure.
• Fraud prevention and security partners: sharing of relevant data with anti-fraud services where there is a credible suspicion of fraudulent activity, money laundering, or a breach of these Terms.

jany9 does not transfer personal data to countries outside Bangladesh unless equivalent data protection safeguards are in place. Where cross-border transfer is necessary (for example, to a cloud infrastructure provider), jany9 ensures contractual data protection obligations are in place before any transfer occurs.

5. Cookies and Tracking Technologies

jany9 uses cookies and similar technologies on jany9.bet to ensure the platform functions correctly, to remember your session preferences, and to analyse how visitors interact with the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies Used

• Essential cookies: required for the platform to function. These include session cookies that keep you logged in, security tokens, and cookies that remember your language preference. Essential cookies cannot be disabled without disrupting your ability to use jany9.
• Analytical cookies: help jany9 understand aggregate usage patterns on the platform — such as which pages are visited most often and where players navigate after completing a deposit. This data is anonymised and is used only to improve the platform experience.
• Functional cookies: remember choices you make on the platform (such as your preferred payment method) to provide a more personalised experience on return visits.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a new cookie is set. Please note that disabling essential cookies may prevent parts of jany9.bet from functioning correctly. Adjusting cookie settings does not affect data already collected prior to the change.

6. Data Retention

jany9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods applied by jany9 are as follows: account data is retained for the duration of your active account and for a period of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction to meet financial record-keeping obligations; KYC documentation is retained for five years following the completion of the verification process or account closure, whichever is later; support communication records are retained for two years from the date of the last communication in a given support thread.

When the retention period for a given category of data expires, jany9 will securely delete or anonymise that data in a manner that prevents reconstruction of the original personal information. Data that forms part of an active investigation, dispute, or legal proceeding may be retained for longer until the matter is resolved.

7. Data Security

jany9 takes the security of your personal data seriously. We implement appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption for all data in transit, access controls restricting personal data access to authorised personnel only, secure storage of KYC documentation with restricted access, and regular review of security practices.

No method of electronic transmission or storage is 100% secure. While jany9 uses commercially reasonable measures to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jany9 will take prompt action to contain the breach and will notify affected players in accordance with applicable legal obligations.

8. Your Data Rights

As a registered jany9 player, you have a number of rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe. Identity verification may be required before we can action a request.

• Right of access: you may request a copy of the personal data jany9 holds about you, along with information about how it is used and with whom it is shared.
• Right to rectification: if any personal data held by jany9 is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: in certain circumstances you may request that jany9 delete personal data held about you. This right is not absolute — jany9 may need to retain certain data to comply with legal obligations or for the establishment, exercise, or defence of legal claims.
• Right to restriction of processing: you may request that jany9 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data while jany9 verifies it.
• Right to data portability: where processing is based on your consent or on contract performance, you may request that jany9 provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests. jany9 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for legal claims.

jany9 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive. Where a fee is charged or a request is refused, jany9 will provide written reasons. If you are dissatisfied with how jany9 has handled your personal data, you have the right to raise a complaint with an appropriate supervisory authority.

9. Third-Party Links

The jany9 platform may contain references to or integrations with third-party game providers whose software is embedded within jany9.bet. jany9 is not responsible for the privacy practices of third-party game providers. Their data handling is governed by their own privacy policies. jany9 does not share personally identifiable player information with game providers beyond what is technically necessary to deliver the game session (such as a session token or anonymised player identifier).

10. Children and Minors

jany9 is strictly for adults aged 21 and above. The platform is not directed at children or minors under any circumstances. jany9 does not knowingly collect personal data from any individual under the age of 21. If jany9 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account will be closed. If you have reason to believe that a minor has registered on jany9, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

jany9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, jany9 will post a notice on jany9.bet and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to remain informed about how your data is handled.

Your continued use of jany9 after the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. If you object to any revision, you should stop using the platform and may request deletion of your account by contacting [email protected].

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jany9 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week and aim to respond to all privacy-related enquiries promptly. You can reach us by email at:

[email protected]